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TAKE A FURTHER 30% OFF SALE | NEW STYLES ADDED

DISCOVER SUMMER'25 | NEW HORIZONS

50% OFF SECOND PAIR | FULL PRICE STYLES ONLY

FREE STANDARD SHIPPING ON ELIGIBLE ORDERS

2HR CLICK AND COLLECT AVAILABLE IN ALL STORES

BUY NOW, PAY LATER WITH AFTERPAY

SHOP NEW

SHOP BAGS

SHOP HEELS

SHOP FLATS

SHOP SANDALS

SHOP BOOTS

SHOP ACCESSORIES

TAKE A FURTHER 30% OFF SALE

SHOP SNEAKERS

RETURNS

 
  • Australian returns must be made within 30 days of purchase.
  • International returns must be made within 45 days of purchase.
  • Your return must be unworn, in saleable condition and in its
    original Jo Mercer packaging

 Please note* Once your order has been placed, we are unable to amend or cancel it.
We endeavour to process returns within 4 business days of receiving your parcel.

Refunds
 
We offer refunds on FULL PRICE STYLES.

Full Price styles purchased with a promotional discount, such as 20% off Storewide, are also eligible.

Refunds must be processed onto the original payment method. Postage costs will not be refunded.

We do not offer refunds for change of mind on sale items.

All items marked with FINAL SALE cannot be returned for refund or size exchange.

 

Exchanges
 
We offer exchanges on ALL STYLES.

When exchanging a sale product for a lower priced item, the remaining spend will not be refunded.

 

Promotional Returns
 
When returning an item purchased in a promotion based on multiple items (50% off second pair), the item that you do keep will revert to full price.

 

Credit Vouchers
 
We offer credit vouchers on ALL STYLES.

 

Pre-Orders
 
Please note our standard returns policy applies for all pre-orders, with our 30-day return
period commencing on the day your order is dispatched from our warehouse. 

 

Faulty Items
 
If you have a faulty item, please contact hello@jomercer.com.au or call 1300 855 045.
In accordance with relevant legislation, we will provide refunds on manufacturing faults.
We reserve the right to repair or replace after qualified item assessment.
 
 
Excluded Products 
 
Stockings/Tights are unable to be returned due to hygiene reasons.


Please note* For any Jo Mercer products that have been purchased from a Third-Party site
(e.g. The Iconic, OzSale, eBay, Catch), the exchange or refund must be processed at the place of purchase.  

 

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Delivery & Returns

Free standard delivery on all Australian orders over $140.

Free Click and Collect available on all Australian orders, ready within 2 hours of purchase.

Full price items may be exchanged or refunded within 30 days.

Full price items may be exchanged with a promotion, such as 25% off storewide, may also be exchanged or refunded. 

Sale items may be exchanged with 30 days for a store credit.

We accept returns for online orders in store. Find your nearest store here.

Please see full Returns & Exchange Policy here.