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SHOP ACCESSORIES

Jo Mercer is committed to quality, driven by design and unparalleled in fit. Our shoes and bags are crafted from high quality materials sourced from around the globe, understanding how to care for you Jo Mercer pieces makes your purchase look it’s best for longer.Taking care of your shoes not only preserves their appearance but also extends their lifespan, ensuring comfort and functionality over time. Here’s a guide covering various aspects of shoe care.

Rotate between different pairs of shoes to allow each pair to rest and air out. This prevents excessive wear and tear and helps maintain the shape and integrity of the shoes. Giving shoes a break between wears allows moisture absorbed during the day to evaporate, which helps prevent odour buildup and prolongs the life of the materials.

Insert shoe trees into your shoes when they are not being worn. Choose cedar shoe trees for their ability to absorb moisture and maintain the shape of leather shoes, preventing wrinkles and creases. If shoe trees are not available, stuff shoes with acid-free tissue paper or cloth to help them maintain their form. This is particularly useful for delicate or soft-leather shoes that may lose shape over time.

Store shoes in a cool, dry place away from direct sunlight and humidity. Excessive heat and moisture can cause leather to crack or mould to develop. Use cloth or breathable shoe bags to protect shoes from dust while allowing air circulation. This prevents the buildup of moisture that can lead to odour and deterioration of materials.

Immediately after wearing, remove the shoes and place them in a well-ventilated area to dry out naturally. This helps prevent bacteria growth and reduces odor. Consider using removable insoles that can be washed or replaced periodically to maintain freshness.

Regularly inspect the soles of your shoes for signs of wear and tear, such as thinning tread or cracks. Promptly replacing worn-out soles can prevent discomfort and further damage to the shoe's structure. If your soles need to be replaced or repaired, consult a cobbler or shoe repairer.

Clean your white leather sneakers regularly using a leather cleaner such as Zanolin or cloth with a mixture of mild soap and water. Gently scrub away dirt and stains, focusing on areas like the sole and laces. Avoid drying white sneakers in direct sunlight, as this can cause yellowing. Instead, let them air dry naturally in a shaded area or use a fan to speed up the drying process.

Material Care Guide

After the initial wear, your leather shoes will mould to the shape of your feet, ensuring a superior fit. All leather will naturally give slightly with wear. To protect your leather shoes, apply All Protector Spray or Zanolin before use. Be sure to cover any embellishments, jewels, and trims during application. Additionally, using Zanolin, Rain Guard Cream, or Polish will help replenish and maintain the quality of your leather shoes.

Handle patent leather with care to maintain its longevity and pristine appearance.
Keep patent leather items separate from other patent leathers or plastics to prevent marking. Apply Zanolin before wearing to protect your shoes, and use the Super Shine Sponge regularly to preserve their glossy finish. Clean exclusively with a specialised cleaner such as Zanolin patent leather cleaner.

To prolong the life of your suede and nubuck shoes, keep them away from moisture and direct sunlight. Excess colour may remain in the leather, so avoid contact with light-coloured garments, accessories, and upholstery. To refresh the appearance of your product, lightly brush the surface with the Tana Suede & Nubuck Brush using circular motions. 

Metallic foils are fused to high-quality leather hides, creating luxurious finishes. Due to the nature of these materials, the surface may be susceptible to scuffing and some fading over time. For optimal protection, apply Neutral Metallic Rainguard Cream before wear. For suede and nubuck metallic leathers, use theAll Protector Spray.

Due to the nature of ‘hair on’ leathers, the hair fibres may wear off over time. To prologue the life of your item, keep away from moisture and direct sunlight. Apply the All Protector Spray to help repel stains. When needed, gently brush in the direction of the hair using the Medium Shoe Brush.

Espadrilles are crafted with layers of natural jute braid, known for its durability and rustic charm. Best suited for dry conditions, these shoes should be worn with care to maintain their appearance. Moisture can weaken the jute fibers, so avoid wet conditions. For added protection, consider applying a fabric protector spray to the jute and canvas portions. If they do get wet, allow them to air dry naturally.

Raffia, Jute, and Straw are natural materials, that require a little extra care to keep them looking good. Keep away from moisture and direct heat. Regularly dust with a soft brush or dry cloth, and spot clean with a slightly damp cloth, letting them air dry. Store in a cool, dry place with shoe trees or tissue paper, and use a dust bag to prevent dust accumulation. Avoid rough surfaces to prevent fraying, and trim any loose fibers to keep the items looking neat.

To care for your textile bags and shoes, keep away from dirt, moisture and direct heat. 

Maintain by regularly dusting off with a clean, soft brush to remove surface dirt. Spot clean stains with a damp cloth and mild detergent and allow to air dry completely. To help maintain their shape, use shoe trees or stuff them with tissue paper. Store in a cool, dry place in breathable fabric bags to prevent dust accumulation and allow air circulation. 

Embellished Jo Mercer shoes are crafted using high quality trims and decorations, all of which are attached and secured with care. Please take extra care when wearing and storing your shoes to avoid losing trims or catching on clothing.

Heel tips can occasionally separate from shoes with normal wear and should be replaced promptly to prevent damage to the heel.

Jo Mercer shoes feature either rubber or resin soles, which generally do not require resoling except in cases of excessive wear. These soles do not absorb water and maintain a reliable grip.

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Delivery & Returns

Free standard delivery on all Australian orders over $140.

Free Click and Collect available on all Australian orders, ready within 2 hours of purchase.

Full price items may be exchanged or refunded within 30 days.

Full price items may be exchanged with a promotion, such as 25% off storewide, may also be exchanged or refunded. 

Sale items may be exchanged with 30 days for a store credit.

We accept returns for online orders in store. Find your nearest store here.

Please see full Returns & Exchange Policy here.